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Survey of DPD

Customer Satisfaction Survey

Dear Valued Customer,

We at the Dry Port of Duhok aim to continually improve our services and customer experience.

Please take 3–5 minutes to share your feedback. Your responses will remain confidential and will help us enhance our services.

Thank you for your time and cooperation.

What is your relationship with the Dry Port of Duhok? (Customer Type) *

Broker
Consignee
Transporter/Shipper

Broker

How satisfied are you with the speed of cargo handling and release? *

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

How would you rate the maintenance and cleanliness and of DPD facilities? *

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

(e.g., Warehouses & Cabinets )

How would you rate the organization and delivery of cargo at the warehouses? *

Excellent
Good
Fair
Poor
Very Poor

How satisfied are you with the communication and assistance from the Customer Service team? *

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

Do you use the Customer Portal to track your trucks and cargo *

Yes
No

What prevents you from using the portal? *

I didn’t know about it
I don’t know how to use it
It’s not helpful for me
Other

Please Specify

Have you experienced any delays or challenges during your work process at the DPD related to external entities? *

No
Yes

Please specify the type of issue you experienced *

Delay in customs procedures
Technical inspection or testing delay (e.g., New Standard, KMCA)
Coordination or communication issues between departments
Other

Please Specify

Consignee

How satisfied are you with the delivery time of your cargo after customs clearance? *

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

How would you rate the condition and organization of your cargo upon delivery? *

Excellent
Good
Fair
Poor
Very Poor

How would you rate the clarity of billing and documentation? *

Excellent
Good
Fair
Poor
Very Poor

Transporter/Shipper

How would you rate the waiting time for truck entry and inspection? *

Excellent
Good
Fair
Poor
Very Poor

How do you rate the cooperation of DPD staff during the loading/unloading process? *

Excellent
Good
Fair
Poor
Very Poor

How satisfied are you with the yard organization and availability of space? *

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

How satisfied are you with the communication and guidance provided at the gate or yard? *

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

How likely are you to continue using the Dry Port of Duhok for your future operations? *

Very Likely
Likely
Neutral
Unlikely
Very Unlikely

Overall Experience

Overall, how satisfied are you with the services provided by the Dry Port of Duhok? *

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

How satisfied are you with the accuracy and transparency of Service Center and billing? *

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

Have you contacted Customer Service for support or complaints? *

No
Yes

How satisfied were you with the support provided? *

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

How likely are you to recommend the Dry Port of Duhok to others? *

Very Likely
Likely
Neutral
Unlikely
Very Unlikely

How many trucks do you utilize per month? *

1 - 40
40 - 50
50 - 100
100 - 200
More than 200

What area do you think needs the most improvement at DPD?

Open-ended

Do you have any additional comments or suggestions?

Open-ended

Phone

Full Name

THE GATEWAY TO GLOBAL TRADE

About Us

Vision
Mission

Services

Customs Clearance
bonded warehouses
Cargo Freight Station (CFS)

Contact Us

+964 751 888 3838

+964 751 888 4848

info@dpduhok.com

© DP Duhok